Shipping policy
Shipping Policy
At The Fox Collective / Thato Fox Collective, we carefully package every order to ensure it arrives safely.
South Africa
Orders are typically dispatched within 1–3 business days.
Delivery times are estimated at 2–7 business days after dispatch.
United Kingdom
Orders are typically dispatched within 1–3 business days.
Delivery times are estimated at 2–5 business days after dispatch.
Tracking
Tracking information will be provided once your order has been shipped.
Shipping Delays
While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside of our control, including courier delays, weather conditions, customs processing, or public holidays.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at hello@thatofoxcollective.com and include photographs of the damaged item and packaging.
Contact
For any shipping-related queries, please contact: